Sennheiser Reviews

Pairing of headset EPOS ADAPT 660
Stay away from these. The pairing is a nightmare and totally unintuitive.
Pls buy the apple head phones and see how the pairing should be done.

Bought 2 Pairs of HD280 Pro series. Great sound when they work within 6 months the little portable Battery that plugs into the Headset plugs get real Loose then nothing but eratic sound and Scratchy noise. New battery cost as much as Headset if you can find one ! Do Not Buy This Crap ! Cord and Battery in the way all the Time. Loved the Total Wireless Setup of the RS 185's

I ordered their new Momentum 4 headphones via amazon. Got them on time, HOWEVER the headphones are useless. They have a touch sensitive pad for all the controls & you swipe to move to the next track and nothing, you try again and it puts them on hold. And so on. you try and turn the music up or down and nothing, you adjust the headphones on your head and they stop. I just don't get it.

Anyhow, I've tried contacting customer service

NOTHING.

they'll be going back to Amazon tomorrow.

Great product when they are working. If they stop working, you had better figure out how to fix it yourself as you will not get any response from customer service.

I bought the Sennheiser HD 350BT Bluetooth 5.0 Wireless Headphone in December of last year. I've loved how low the battery life is, how long the signal goes, and how well they've held up to all the times I've handled them roughly :)

Great product for a good price. Thank you Sennheiser <3

Purchased a pair of CX-3 wireless earbuds in January through Amazon. Buds worked fine until last week when the right bud went dead. Buds are fully charged, and have been both soft and hard factory reset - and still the right bud is dead. Sennheiser customer service is nowhere to be found. Amazon only covers these for 30 days so they were no help. Last pair of Sennheisers I will ever own. Clearly they don't care about their customers as their "customer support" is non-existent. Sound was not that great and the fit of these buds was pretty uncomfortable. What happened to this once great company and standing behind their products?

I ordered a pair of headphones and a cable. Delivery was fast but I only received the cable although I got charged for both. The delivery receipt only mention the cablez Customer service not responding. Terrible service.

Very hard to even get in touch with them. It feels like they purposely make it difficult, as to avoid having to deal with customers. They just want you to do their job for them and have you read the forums. I eventually got through to customer service and they take a day to respond to each email I send. I say "take" bc it's been a week and it's still unsolved. I've invested a lot in this company over the years and recommended them countless times. This however may change my investment in them. I am seriously considering migrating to a new audio company over this lack of service from a company that most likely makes enough profit to have better customer care.

Outstanding service from Kasper Jensen @ Sennheiser UK, resolving an issue with a supplier; CVP.

Sennheiser stepped in and sorted an exchange that CVP refused to address, holding to the minimum 14 day return.

Kasper arranged a product exchange and was incredibly helpful.

I submitted to cancel my order 31 minutes after I placed it.

It said it would be 2-4 days until dispatch of the product... But they sent it the next day and have ignored all web forms and emails.

What a waste to ship it here from abroad and then back because they have no customer service.

I don't feel like this is going to be an easy process.